In today’s digital era, the importance of proper telephone etiquette can often be overlooked. Yet many professional and customer interactions still happen over the phone. How you communicate during a call speaks volumes about your competence and courtesy. This workshop focuses on building your confidence and skills in handling phone conversations effectively, from managing difficult callers to delivering clear messages, ensuring every call leaves a positive and professional impression.
GrowBizSkills.ca offers a host of corporate training materials to support small business.
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