Technology is rapidly transforming how businesses interact with customers. Gone are the days when support meant a single phone call, today, customers expect assistance through texts, emails, live chats, and more. As customer behavior evolves, so must the methods used to serve them. This workshop will guide you through modern customer support channels, the tools available to streamline service, and the challenges you may face. By staying updated with current platforms and strategies, you can ensure your support team is responsive, proactive, and aligned with customer expectations.