Great customer service is more than just solving problems, it’s about creating memorable experiences that build trust and loyalty. This workshop will help you explore what customer service means across all touchpoints, from in-person interactions to phone and online communication. You'll learn how your attitude shapes customer experiences, how to anticipate and meet customer needs, and how to turn difficult situations into opportunities for connection. With practical insights and strategies, you’ll leave equipped to foster positive relationships and encourage repeat business through exceptional service.